Transform billing, customer service, call overflow, and back-office utility operations through utility-focused managed services backed by nearly 50 years of industry experience.
Many small and mid-sized utilities rely on outsourced operational support to help manage customer service, billing workflows, call overflow, and day-to-day CIS operations without increasing internal staffing demands.
Total UPM provides utility-focused back-office and customer support services designed to help utilities:
Reduce administrative workload
Support billing and account management operations
Improve customer response times
Manage call overflow and customer inquiries
Scale operational support as service demands change
Backed by the UPM ecosystem and nearly 50 years of utility experience, our team helps utilities maintain reliable customer service, operational continuity, and consistent day-to-day support across essential utility functions.
Total UPM Outsourcing Services
Customer Service Operations
Handle billing inquiries and customer account support
Manage customer service call overflow and call routing
Support utility customer communication during business hours
Account & Billing Management
Manage customer account records and back-office workflows
Support utility billing, receivables, and account processing
Help maintain operational continuity for utility office staff
Utility Website & Portal Support
Support customer web portals, online payments, and usage visibility
Maintain utility website content and customer information resources
Help improve customer access to digital utility services
Work Order Dispatch
Coordinate communication with field personnel and crews
Dispatch service orders through mobile, email, phone, and SMS workflows
Support real-time field service coordination and response activity
If your utility is looking to outsource customer service, billing support, back-office workflows, or dispatch operations, Total UPM provides utility-focused operational support backed by decades of industry experience.
Complete the form below to learn how Total UPM can support your utility operations.
@4x.png?width=300&height=75&name=Total%20UPM%20Horizontal%20Logo%202024%20(White)@4x.png "Total UPM logo")
