Rely on our nearly 50 years of experience to enhance efficiency, reduce costs, and improve customer satisfaction.
More and more small utilities seek third-party assistance with processes and functions like customer service, billing, call overflow, and CIS business practices. This enables them to:
reduce operational costs
simplify processes
enhance customer service
scale as business needs grow
As part of Utility Process Management (UPM), United Systems provides top-notch back office and call center services tailored specifically for utility companies—called Total UPM. Our dedicated team ensures seamless operations, allowing you to focus on your core business, improve productivity, and manage your public asset more efficiently.
Total UPM Outsourcing Services
Call Center operations
Fielding all billing and customer account inquiries
Call triage during regular business hours
Account management
Back-office customer data and accounts management
Billing and receivables management
Work order dispatch
Real-time communication with field workers
Dispatch via mobile app, email, telephone, or SMS
If you're a small utility looking to outsource a portion or all of these essential services, there's no better time than now to find out how Total UPM might benefit your utility.
Fill out this short form, and a member of our team will reach out shortly!
@4x.png?width=300&height=75&name=Total%20UPM%20Horizontal%20Logo%202024%20(White)@4x.png "Total UPM logo")
